Frequently Asked Questions
These FAQs are designed to provide a general overview and may not cover all details specific to TB Technology’s offerings. For more tailored information, contacting TB Technology directly would be the best course of action.
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What services does TB Technology offer?
Answer: TB Technology specialises in bespoke managed print solutions, offering a comprehensive range of services including but not limited to managed print services (MPS), printer and copier leasing, document management solutions, and print consultancy. Our goal is to optimise your print environment, reduce costs, and improve efficiency and security.
What makes TB Technology different from other managed print service providers?
Answer: What sets TB Technology apart is our commitment to providing tailored solutions that meet the specific needs of each client. We leverage our expertise and the latest technology to offer personalised service, from assessing your current print infrastructure to implementing custom solutions and providing ongoing support. Our focus on innovation, customer satisfaction, and sustainability drives us to deliver exceptional service.
Will you help reduce my printing costs?
Answer: Absolutely. Our managed print solutions are designed to significantly reduce your printing costs. By conducting a thorough analysis of your current print environment, we identify areas where efficiencies can be improved, such as reducing wasteful printing, optimising device usage, and streamlining processes. Clients often see a noticeable reduction in their overall printing expenses.
What types of businesses do you serve?
Answer: TB Technology serves a wide range of clients across various sectors, including education, legal, healthcare, finance, and small to large enterprises. Our solutions are scalable and adaptable, making them suitable for businesses of all sizes and types that are looking to improve their print management.
How do you ensure data security for print solutions?
Answer: Data security is a top priority at TB Technology. Our print solutions incorporate advanced security features such as user authentication, secure print release, data encryption, and network security protocols to protect sensitive information. We also provide guidance on best practices for maintaining a secure print environment.
Does TB Technology offer environmentally friendly print solutions?
Answer: Yes, sustainability is a core value at TB Technology. We offer environmentally friendly print solutions that aim to minimise waste and reduce energy consumption. This includes energy-efficient devices, recycling programs for consumables, and software solutions that promote responsible printing practices.
How does the implementation process work?
Answer: Our implementation process begins with a detailed assessment of your current print infrastructure and business needs. Based on this analysis, we design a customised solution for you and your business. Our team then manages the installation and integration of new devices and software, ensuring minimal disruption to your operations. We also provide comprehensive training for your staff to maximise the benefits of your new print environment.
What ongoing support does TB Technology offer?
Answer: TB Technology provides ongoing support and maintenance for all our managed print solutions. This includes regular monitoring of your print environment, automatic supply replenishment, timely maintenance and repairs, and a dedicated helpdesk for any queries or issues that may arise. Our goal is to ensure your print infrastructure operates smoothly and efficiently at all times.
Can you help with printer and copier repairs?
Answer: Yes, we offer comprehensive repair services for printers, copiers, and multifunction devices. Our team of certified technicians can handle a wide range of issues, ensuring your equipment is repaired quickly and efficiently to minimise downtime. We also offer preventative maintenance services to keep your devices in optimal condition.
Do you offer any training for using the new print equipment?
Answer: Absolutely. We believe that proper training is key to maximising the benefits of your new print equipment. TB Technology provides detailed training sessions for your staff, covering the operation, best practices, and advanced features of your new devices. Our training ensures your team can make the most of the technology, enhancing productivity and efficiency.
How does TB Technology approach document management solutions?
Answer: Our document management solutions are designed to streamline your document workflows, improve accessibility, and enhance security. We start by assessing your current document processes and identifying areas for improvement. Then, we implement a customised solution that may include digital document capture, cloud storage, and workflow automation. Our aim is to make document management more efficient, secure, and environmentally friendly.
What is included in a managed print service (MPS) contract?
Answer: Our MPS contracts are tailored to meet the specific needs of each client, but they typically include hardware (printers and multifunction devices), supplies (toner and ink), maintenance and repairs, and ongoing support. Additionally, our contracts often feature software solutions for print management and document workflow optimisation. We strive to provide a comprehensive service that covers all aspects of your print environment.
How quickly can TB Technology respond to service calls?
Answer: We pride ourselves on our rapid response times. Our dedicated support team is committed to addressing service calls as quickly as possible, with the goal of minimising any disruption to your operations. The exact response time can vary depending on the specifics of your service agreement, but we always strive to provide prompt and efficient service.
What types of printers and devices do you offer?
Answer: TB Technology offers a wide range of printing devices, including but not limited to, multifunction printers (MFPs), laser printers, inkjet printers, and high-volume printing systems. We partner with leading manufacturers to provide the latest technology that best fits your specific printing needs, whether for small office environments or large-scale enterprise operations.
Can TB Technology integrate printing solutions with our existing IT infrastructure?
Answer: Yes, integration is a key component of our service. We specialise in seamlessly integrating our printing solutions with your existing IT infrastructure, ensuring compatibility and efficiency. Our team works closely with your IT department to implement solutions that complement your current systems and support your business processes.
How does TB Technology support remote and hybrid work environments?
Answer: Recognising the evolving nature of work and those who are working from home, TB Technology offers solutions that support remote and hybrid work environments. This includes cloud-based printing and scanning solutions that allow employees to print and access documents securely from anywhere. We also provide mobile printing solutions, enabling printing from smartphones and tablets for on-the-go convenience.
What happens if a device provided by TB Technology needs to be replaced?
Answer: In the event that a device needs to be replaced, TB Technology will handle the process swiftly and efficiently to minimise any disruption to your operations. Depending on the terms of your service agreement, we will repair, replace, or upgrade the device as needed. Our goal is to ensure your print environment is always running smoothly.
How do we get started with TB Technology?
Answer: Getting started with TB Technology is easy. Simply contact us through our website, phone, or email to schedule a consultation. Our team will discuss your needs, conduct an assessment of your current print environment, and provide recommendations for a customised solution. We’re here to guide you through every step of the process, from initial consultation to implementation and beyond.